Performance Issue affecting many users

Incident Report for Voyce System Status

Resolved

This incident has been resolved and wait times have returned to normal.

Posted Feb 12, 2024 - 13:10 EST

Investigating

We are experiencing an unexpected system slowdown affecting routing on our interpretation platform. This may impact your ability to connect to or continue interpretation sessions. During this slowdown, sessions may experience high latency/wait times or disconnect.

Our technical team is fully engaged and working to identify the root cause to then resolve this issue as swiftly as possible.

Posted Feb 12, 2024 - 12:54 EST

This incident affected: Interpreter Service and Management Portal.